Pure₂O Whole-House Water Filtration FAQs

Find answers to common questions about Pure₂O whole-house water filters, installation, maintenance, and Australian certifications. Serving Perth homes with pure, safe water from every tap.

Pure₂O provides premium whole-house water filtration systems across Perth, removing chlorine, chloramine, PFAS, and heavy metals from every tap.
Below you’ll find answers to the most common questions about installation, maintenance, and how our Australian-certified filters work.

General Questions About Pure₂O

  • Pure₂O provides premium, Australian-certified whole-house water filtration systems designed for Perth’s unique water conditions. Our systems remove chlorine, chloramine, PFAS, heavy metals, and sediment — delivering clean, soft, and great-tasting water from every tap.

  • Yes. Pure₂O is proudly based in Perth, Western Australia, and we use licensed local plumbers to install systems across the Perth metro and northern Perth suburbs — everywhere north of the city up to Yanchep.

  • Absolutely. Every Pure₂O system is built using WaterMark-approved components and meets or exceeds Australian Standards for water quality and safety.

  • Pure₂O systems are designed for Perth’s unique water conditions, using WaterMark-certified filters and licensed local plumbers to deliver safe, pure water from every tap.

Pure₂O System & Installation FAQs

  • A whole-house water filter treats all the water entering your home protecting every tap, shower, and appliance. The system is usually installed at a point point shortly after the mains water supply enters the property. A single-tap filter, or a ‘under-sink filtration system’ only purifies drinking water at one point of use.

  • Most Pure₂O systems are professionally installed within 2–3 hours by a local licensed plumber . We handle everything from locating your mains to testing your new system after installation.

  • Only licensed and insured plumbing contractors handle our installations, ensuring your system meets Australian Plumbing Code compliance.

  • Yes. All Pure₂O systems are housed in durable Australian-made 316 stainless steel weather-proof boxes designed to withstand Perth’s harsh coastal climate.

  • PFAS and other emerging contaminants have been detected in some WA water sources and groundwater. Our advanced carbon block filters are specifically designed to remove PFAS, chlorine, chloramine, and other harmful chemicals.

  • Yes. Our Stage-2 carbon block filter targets chlorine, chloramine, and volatile organic compounds (VOCs), improving both water taste and skin comfort.

  • Definitely. Removing chlorine and harsh chemicals helps reduce skin irritation, eczema, and hair dryness — especially in Perth’s hard-water areas.

Water Quality & Health FAQs

Maintenance & Filters FAQs

  • At Pure₂O we know the quality of the water around Perths northern suburbs. As such, we recommend replacing the sediment filter (found in stage one of your three-stage system) every 6 months, and changing the other two filters filters every 12 months. This does depend on your water usage and water quality. We offer convenient annual and bi-annual filter replacement services to keep your system performing at its best.

  • Not at all. Pure₂O replacement cartridges are cost-effective, high-capacity, and compatible with standard 20″ × 4.5″ housings — meaning no proprietary lock-ins.

  • You sure can, but most customers prefer our quick professional service — it ensures the seals, pressure, and fittings are properly maintained.

Pricing & Value FAQs

  • Pricing depends on your property size and setup. Our standard three-stage system typically starts from $4,995 fully installed — including testing, hardware, and certification.

  • Yes. We offer free on-site testing and consultations to measure your water hardness and contaminants before recommending the ideal setup.

  • We accept credit card, debit, and online payments via Stripe, and flexible options are available for approved customers.

Technical & Compliance FAQs

  • Yes — our cartridges are universal 20″ × 4.5″ Big Blue compatible, meaning they fit most major brands on the market.

  • Every Pure₂O system complies with Australian Plumbing Code requirements, uses WaterMark-certified components, and is installed by a licensed professional.

  • Our high-flow design ensures minimal pressure drop — so you’ll enjoy the same strong flow rate with much cleaner water.

Aftercare & Support FAQs

  • You’re covered. Every Pure₂O system includes a product warranty and ongoing local support. If you notice any issues, our team will inspect and resolve them promptly.

  • You can book online or call us directly. We’ll schedule your service reminder automatically, so you never have to remember filter dates again.